A year later I got my hair cut by Chanel, who I've of course read about. I was so pleased - even more so than last time. Got my hair washed and once again, a hairdress who listened. When I said I wanted to keep the length, she took that to mean not cutting the ends at all and explained how I *should* (but didn't have to) cut even half an inch off. I never intended to have nothing cut off at all, but it was nice that she at least saw it as an option.
Probably in my top 2 best hair cuts. Length was only half an inch to an inch shorter (grew back in no time), not many layers but definitely thinned out and polished. She too remarked on how my hair colour didn't even looked boxed (three cheers for not up-selling!). Light conversation, not to quiet or chatty. Just perfect - even better than last time. Will be back!