They responded immediately and had an open slot. They contacted me a few hours to let me know they'd be a little late which is a huge pet peeve of mine when people show up late without notice. Jesse came out, introduced himself, set expectations with me and went to work. He said 30mins to do the entire inside and out which really wasn't bad but was done in 20mins. He inspected the car with me and damn! Not only did it look brand new, it smells nice as hell. Definitely gained a loyal customer.