I honestly don't know what happened. But when they first opened, everything was on point. I don't know if it's the new employees that messes up the order. I am a big fan of Tapioca Express, until they constantly kept messing up my order. I would always order jasmine green tea with my combo and there was a sweetness to it. Lately, every time I order it tastes bitter and disgusting. It tastes like medicine. I kindly ask if they accidentally give me black tea, but they said no. It was green tea. This happened to me twice. I used to order this drink a lot so I know how it tastes. In addition to that, their customer service became weak. They don't seem to welcome you. The first time I came in, the guys were very welcoming. This time, the girls pretty much wanted to get their shifts over when they took orders.