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| - Completely uncommon for me to rate Chipotle low, but tonight's food service and prep of the rice & beans was horrible resulting in a very poor tasting meal. Note, just last week I rated this same Chipotle 4 stars and it was deserved, but tonight makes me think this place is VERY INCONSISTENT.
I was third in a line of four people, not a very busy time at all. Server was in a rush, a inexcusable whirling tizzy and she didn't steam my burrito well, gave me half portions of rice, black beans and chicken. It sat there next to the guy in front of me who had ordered the exact same thing and mine was embarassingly small compared to his. It was blatantly obvious how skimpy mine was as the two sat next to each other.
She was in such a flustered rush that after passing mine from her station to "topping guy" and then not seeing it immediately move as it was queued up behind the guy in front that she returned to move both 6 more inches as if that would get things out of her sight. It didn't, but who cares if it takes a few more minutes?
Besides a lack of flavors, the textures were affected too. When I received mine the tortilla hadn't been steamed well meaning it was thick and cold rather than the typical warm and soft texture. The Cilantro rice is usually a highlight but dimished and completely lacked flavor. Black beans were nearly missing so their normally sweet flavor was semi-absent and the cold, thick tortilla dough dominated the flavors of this Burrito.
Many of the tables were dirty and hadn't been cleaned in a while.
Sorry I stopped by.
You want to see the service staff that made this such a bad experience, look at the photo I posted.
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