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  • Before a couple of weeks ago, Surprise Animal Hospital was just the place we went to pick up our cat's special food. They had always been pleasant and are open 7 days a week which is a huge convenience. A few weeks ago, my parents dog fell ill (she was 12 years old). After a trip to the emergency vet we realized her time was nearing the end so I was not surprised when my mom called me on a Sunday morning telling me that it was "that time" for Daisy. My parents hate their vet, with a passion, so they asked me to help them find a place with Sunday hours. I immediately remembered that Surprise AH was open Sunday and we had always had a good experience. Despite the horrible conditions in which we had to go there, I have never had a better experience with a vet. The whole staff was wonderful. We were over 30 minutes early for our appointment but they put us right in a room and the vet was in there within 10 minutes. She examined our sweet Daisy and confirmed that it was indeed time and took the time to explain everything to my mother and I. They allowed us to stay in the room as Daisy was put to rest and the vet tech held my hand and rubbed my back in an effort to comfort me. The vet commented that it seemed that Daisy was a very loved pet, and seriously that was the best possible thing to say after we made such a painful decision. The vet tech offered to make a paw print for us (free of charge) and we were not expecting anything special. When I got the call a few days after that the print was done I was impressed to see that the print was in clay not plaster and they have pressed clay daisies around the print and etched her name in it. It was such a sweet gesture. The final rave was the sympathy card I just received in the mail. It was a personal message from the vet and once again just another extremely thoughtful touch. Like I said, this was not the most ideal situation to be reviewing this vet, but the care and compassion this office showed us in this difficult time far exceeded any expectations I ever had.
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