I'm usually a HUGE fan of second cup for their hazelnut latte but this location is awful service was poor we arrived shortly before close and the baristas kept turning away customers in line because they wanted to get out right at 11... the bathroom YES only ONE was clogged, no toilet paper and very unkept. After waiting for our food and drink we sat down and rushed to enjoy our coffees and cake only to be asked by the barista to leave because they were closed (all the while there were another 10 people still standing in line waiting to order. Which means there would still be enough time for us to at least finish our cake .... we left but I will not be returning to this location ever again. Also my latte was not made correctly, missing the white chocolate pump but I didn't go back to change it because they were half assing everything