I went to this Jared location (Sat Feb 5th) looking for my fiance's wedding ring. I knew exactly what I wanted... the Prime line of Scott Kay's newest Cobalt men's wedding rings. Unfortunately, none of the associates working knew what I was talking about. The conversation quickly went downhill as I tried to explain over and over the SK Cobalt line was fairly new, how I recently saw it at the Phoenix Bridal Expo and that it was featured separately from the main SK website.
Imagine my frustration as I was told the following -
"Well cobalt is blue"
"Cobalt? When I hear that it makes me think of radioactive material"
"Well we don't have anything in cobalt but I'd be happy to sell you one of our rings instead"
More was said but those were the highlights.
The associates said they would call and ask headquarters about the ring. They took down my contact information and promised to call me back by Tues (Feb 9). But, it's now Feb 17 and guess what... NO CALL BACK. I had a feeling not to wait around so the very next day (Feb 7) I went to the other Jared store located off of the I-10 and Ray Rd. I was able to order my fiance's ring - no problem. l also learned that the Ray Rd location is the only Jared's in AZ to carry the SK Cobalt line. If only the Val Vista location handled my situation better - I wouldn't have even bothered with this review but the experience (it was my first experience with Jared by the way) was awful so here it is.
1 star for the Val Vista location and 5 for the Ray location.