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| - I am an Elite Yelper and more than fair in my reviews. (Only apparently if you piss Yelp off they go ahead and take your 2015 Elite badge without saying anything...) Aside from Daniel, this company is truly 1 star.
I am 9 months pregnant. Our water heater went out on Sunday. My home warranty company dispatched it to Alan's Plumbing (THEIR bad choice) so I did not get a call until Tuesday as it was a holiday weekend. They could not even come LOOK at it until Thursday (today). Fine. I told them I was going to call my home warranty company and ask them to send someone sooner. They didn't ask me for any info and said they'd leave my appt for Thursday unless they heard otherwise. My stupid home warranty company said too-bad, so sad, you're using them.
YESTERDAY (Wednesday) while I was at work I got a VERY RUDE voice mail from their office girl telling me I didn't give them all my water heater info. Well, I was never asked for it. The voice mail said to call after hours and leave a message if necessary. Since I am a grown ass adult, I have a day job, so I called last night and left the info on the machine.
IN THAT MESSAGE I also said that I wasn't sure if I was using their part or my own part to replace the heater but they could go ahead and send it.
I also had a conversation with their office boy (not the girl) and said I would be calling back that night with the info, that they had never requested before - and he admitted they had not requested previously.
So, Daniel shows up. He's polite, informative, etc. He says the thing is toast and that he will have to replace it. He calls and gets authorization to replace it and warns me about a $130 modification that probably isn't covered, yada yada.
However, HE DOES NOT HAVE THE PART. They told him not to bring it.
So, he calls to see when he can come back with it.
TUESDAY if I want to be scheduled, MONDAY if I want to be squeezed in.
Um, no. Again, I am 9 months pregnant, I haven't had hot water since SUNDAY, and I need a hot water heater NOW. Also, you were supposed to send the part and DIDN'T. Your problem, not mine.
However, it has become mine. I sent the guy away without the fee - because I am not waiting until Tuesday. You come tomorrow? Fine. You don't... I light you up on Yelp, fire my home warranty company, and buy a stupid $450 water heater myself. (This was actually not an attempt to get the company to do anything. It was simply stating that they suck. I had a new water heater installed by a family member who knows how to do such things by 10 pm - same day.)
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