Went in for my annual mammogram. When I realized I was running about 10 minutes late, I called in to see if I needed to reschedule. Nice lady on phone said no, so long as I arrived within 15 minutes of my appointment time. Got there within 15 minute window and apologized to reception desk clerk. Within minutes all signed in and updated my records on I-Pad. Then I sat for the next 45 minutes! One by one the waiting area cleared out and new ladies came in---but I didn't get called. When I went up to registration lady, I asked if there was a problem. She reminded me I was late and said she had to get me back in line. I told her but everyone has left that was here and even those that came after are gone too. I told her I needed to get going for work. She said that was fine and said she'll just cancel my paperwork. Without a care in the world or an apology for my long wait (now more than 4x the amount of time I was late), she said it was ok if I wanted to go elsewhere to get the mammogram. Felt like my 10 minute tardiness resulted in a lengthy or purposeful delay in getting tested at the hands of the front desk girl with the maroon/purple hair! I would have been happy to reschedule when I called in, if I only knew this is how I would be treated. NO MORE! Send my records to Mayo, where they appreciate your business and know how to treat people NICE!