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  • HORRIBLE, HORRIBLE company! Professionalism.....they have NONE! My husband and I bought a house and per the inspection there was some issues with the roof and they were to come out and fix it and the seller was to pay as to which they did. Anyways, PRS showed up and fixed a flashing in the front of the house, I asked if they were going to fix the broken tiles on the back side of the roof and the guy said " I don't have that on my paper work" ok, I called the office and asked them what was to be fixed and they said they could not talk to me because I was not the seller and asked if I was any relation to the seller when I answered "no" she very rudely said well I am not to talk to you and hung up. I am guessing it was the manager because within minutes I got a return phone call and was asked why I was upset and she said she would like to make this right and would be in contact with me......Never heard from her again. I contacted my realtor and told him he could deal with it and that I was not pleased one bit with this company. Keep in mind I bought the house and moved in Feb. 14th and this was to be fixed before I moved in...Monday a guy from PRS shows up and I'm thinking "oh great my broken tiles are getting fixed" WRONG! He was only here to take pictures to take back to the office and compare to what was on the home inspection. So my realtor emails Gary from PRS and asks for a refund because this is out of control....Gary tells him to chill that they would be out tomorrow to fix the broken tiles. Wow, that's how you talk to customers?!?! Today two men from PRS show up and go up on my roof to fix the broken tiles....a bit later they knock on my door and say they are done and are leaving. Great! My broken tiles are fixed.....Wrong!!!!! There are still two tiles that the corners are broken off of...... I will pay another company to come out and fix them before I ever dial their number or involve anyone with that crazy, unprofessional company ever again. If your looking for a roofing company....I would keep looking, this company is horrible in ever aspect.
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