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  • I remember the first time that I tried Crackers Cafe. I had seen it in the shopping center across the street from where I live and was not sure what kind of place it was. I admit I thought it was just another local business that would be gone within the year. But it remained. It took me awhile to realize it was just a breakfast and lunch place. I thought either no one was ever there or they had closed. Then when I finally drove by when they were open I noticed they were packed and from then on I noticed when they were open they seemed to be jumping. Then I heard some people talking about how good it was so I thought time to try this place out. I was blown away. So good. The second and third time I went there still blown away. I took friends there and they were blown away too. I tried a lot of different things on the menu and they were all great. I liked the fact that they had like 5 different Eggs Benny dishes and they were all different. Who doesn't like variety. I didn't even know there were more than a few ways to make Eggs Benny. So I continued to talk it up to everyone. It went down as one of my favorite breakfast places and it was local so that was even better. When I joined Yelp last month I thought I have to go to my favorite breakfast place so I can write a review. I didn't just want to write a review from past experience I wanted to write one based on an experience I had just had. So I had some things to do last Saturday morning and after those tasks were completed I headed over for a mid morning breakfast. Now here comes the giant BUT. If you hadn't seen it coming down the street with all this build up how could you miss it. I so wanted to give this place, my favorite place for breakfast, 5 stars. I had anticipated giving it 5 stars BUT after going there this time I just can't. When I got there they were busy as usual but there were not a lot of people waiting which was a good sign. I asked for a table for 2 and they said it would be about 15 minutes. Now I could see a few empty tables but thought they must have their reasons. While we were waiting I asked to check out a menu. See what I wanted and help pass the time. First thing I noticed was that they upgraded their menus. Nice and new with graphics looked really sharp. Ok cool they put some money back into the place and got some new menus printed up. Good for them. Then I noticed that they had changed the menu. Eek. What was going on. They went from having 5 Eggs Bennies to only 3 now and a few other things were missing. Ok. Deep breath. Other signature things were still there. Maybe they just trimmed out the things that were not selling as well. We were seated after a few minutes. Waiter came over and was very nice as usual. Ordered our food and it came out pretty quick. My mother is very picky about how her eggs are cooked but they came out perfect and I got the French Toast which was amazing as usual. Our waiter checked on us but then disappeared for the rest of the meal. No refills. No other checks. Nothing. Really? Not even water refills? Come on. Some places will refill your water or soda before you are even done with it. But both my water and Coke were gone long before I finished eating and empty they sat. Then when we were both done eating and our plates were completely bare of any food he finally comes back and asks if we need any take home boxes. No I think we finished all our food there buddy. He did finally bring over a Coke refill for me but that was when we were handing him the credit card to pay. Now I will so go back. I will give them the benefit of the doubt that maybe they were having an off day. No one is perfect all the time. Maybe we had a bad waiter. But I was put off that they changed their menu and almost seemed to be going a little corporate. Step up the service guys and if it isn't broke stop messing with it. I have no problem with change but please don't change for the worse. I hope this isn't the beginning of the end of my favorite breakfast place.
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