We were visiting family in town and made a purchase online for in store pickup. When we went in to pick it up, we waited a good 5 minutes for anyone to notice us (and oddly there was someone at the door, who didn't seem to notice us or acknowledge us, even though he was within 10 feet of us), and then another good 5-8 minutes for someone to check us out with our purchase. Overall, the service was extremely slow. Luckily we didn't have to deal with any sales people and we probably saved ourselves even more time as we purchased online.
Let me add.... they were NOT busy at the time that we were there. We didn't see more than 3 people shopping in the store at the time.