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  • Okay, so, the zoom lining experience itself is really awesome. It's really cool to get to travel down a zipline in the "superman" style position and flying over Fremont Street makes for a fun view. I went late at night, which I definitely recommend because you get to look out at all the neon lights and Fremont at full party mode. However- a couple things took away from the overall experience. -The customer service can definitely be improved. The staff at the check in counter were pretty rude. Several questions I asked were completely ignored and the employee checking us in dismissed us without giving us all the information we needed. -Communication can also be improved. We were told to go to the queue 10 minutes before our reservation time to line up. When we got there 10 minutes before our time, the employee stationed there told us we weren't supposed to come until after our reservation time and said we couldn't start lining up until those 10 minutes passed. And she wasn't polite or friendly about it either. -The staff passed check in points were definitely friendlier, but didn't necessarily make you feel safe. My mom was worried that her harness wasn't tight enough and asked a staff member if it was okay. Without looking, he told her it was fine. -I was pretty disappointed in the pictures. Because you aren't allowed to take any of your own pictures or videos, I expected the ones they took to be good. They weren't. Many were blurry, out of focus, and just not great. Bought them for the memories and proof that I did it, but wish they had been better quality. Despite all the improvements that could definitely be made, I still recommend the Slotzilla zoomline. It's a fun and unique experience and the positives definitely outweigh the negatives.
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