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| - UNSANITARY PROCEDURES & BAD CUSTOMER SERVICE. If this place wanted to compete with the other sushi burrito spots in town, they need to step it up asap. A big fan of the concept, I was excited to see this place open on my side of town... but was quickly let down, as the people working here need to be trained better and up their customer service game. Falling in line, all I knew is I wanted something with the traditional sushi crab mix -- so I ordered the SHRIMP LOVER burrito. The girl working started to set up my order... Let my story begin.
- STEP 1: Rice on seaweed. So far, so good!
- STEP 2: Adding the shrimp & shrimp tempura... and as this was happening, I was already starting to get grossed out as she kept dropping ingredients onto the metal surface and proceeding to pick it up and put it into my burrito. This happens twice and I'm biting my tongue.
- STEP 3: The crab mix. But wait... she proceeds to say, "We are out of crab mix, do you want spicy tuna?" Um. I don't like spicy tuna. I came here for crab mix. I ask her if they are able to make more, she blandly says no. I say out loud, "If I knew there wasn't any crab, I would have ordered something else." She stares at me blankly. I say, "You should announce this before people order something, especially if it's a main ingredient in what they are ordering." She continues to stare at me blankly. No apology, no remorse, no offer to amend the situation.
If I was a shitty person, I would have up and left -- right then and there. For a new establishment, this is not how you make a first impression.
I ask to get the crab stick as a substitute (you know, the imitation crab that you can buy at the store that looks like a string cheese). She adds one stick and starts to ask me what vegetables I want. I ask her if I can get more crab added and she goes, "I already put one." I say, "Yeah, I'm asking if you can put more." She picks up two pieces of crab, drops one onto the metal surface, and puts it back into the ingredients container it came from. DISGUSTING?! Ingredients dropped around shouldn't be put into the customer's food let alone back into the container, contaminating all the other ingredients. Mind you, this same thing happens to my boyfriend's order twice as well. Gross.
I prayed that our meal would at least be delicious... but no. We both agreed it seriously lacked flavor, it wasn't packed with ingredients so it wasn't really in the burrito shape, and it definitely was not worth the price. No comparison to the other sushi burrito spots, and it's been a while since I've been this disappointed. Do yourself a favor and just take the extra drive to SOHO SUSHI-BURRITO on Sahara. I know I will.
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