I wish it were possible to give a business 0 stars because this auto repair facility committed several cardinal sins today and are not trustworthy.
(Background: I am a young female who has had plenty of trouble with being treated unfairly in the auto repair world. It is my pet peeve. It is wrong. And you - mechanics - should feel ashamed for taking advantage of women car owners because you think you can.)
I went to Treadquarters today for help after I noticed a screw had punctured my tire earlier this morning. The tire wasn't deflated yet and the screw was deeply embedded in the tread. I needed a patch so I could go on about my day. When I looked Treadquarters up online they were advertising "Free Tire Repair" with some exclusions, none of which applied to me. This coupon, paired with their good reviews, made it an easy decision to stop by.
The young man who greeted me seemed a little turned off by my coupon. I'm assuming this company offers such incentives so that customers will bring them other business that creates better revenue. A smart strategy. However, it doesn't work if your employees are begrudging and dishonest. He went out to my car to look at the damage and proceeded to feed me some bullsh*t about the screw being too close to the side wall. The screw was definitively NOT in the side wall or anywhere near it, no matter how many times he tried to show me with his "thumb measurement". It was only about an inch away from the mid-line of tire. Regardless, this young man said it couldn't be patched and that I needed to buy a new tire. I didn't argue because I knew differently since my dad works on cars and I had already sent him a picture of the situation. I thanked the jerk for his time and drove off.
A few miles down the road, I stopped at Woodies. I told the front desk guy there about my situation and he said they would take a look. My tire was patched and I was back on the road in 30 minutes. I will be doing a separate review for the great service I received at Woodies.
This type of treatment is inexcusable and I have no qualms with denouncing the entire company until they deal with their dishonest employees. He tried to "screw" me over. Bad move buddy.