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| - 4742 E Indian School Rd, Phoenix, AZ 85018
Very rarely is picking up a prescription at this CVS location a smooth or pleasant experience. This is the 4th time I've had an issue with the this particular pharmacy giving me the wrong amount or incorrect product. I have have been getting my prescription filled there for a couple of years, only because my insurance only uses CVS. On two separate occasions I have been given the wrong syringes for my medical injections. When I returned to the store to purchase the correct ones, the pharmacist insisted on running a new prescription for them because they could not exchange product once it leaves the pharmacy. This is completely understandable so he refilled the prescription again. This messed up the order for my next refill which they tried to deny me because it had "already been filled." I had to contact my doctor to have them send over a new prescription. The second time, after spending about 30 minutes at the counter trying to explain that the syringes they had with the medication were wrong, they still sold me the wrong ones anyway. They are were the correct length to actually penetrate a muscle, this resulting in incorrect administration into soft tissue. Any pharmacist that fills these kinds of inter-muscular injections should know this. Quality education is obviously not a priority at this particular location.
However, the biggest issue at hand is that this is the second time that I have been denied a refill on my medication because the pharmacy does not know how to count. This last time that I purchased my medication, I received 3, 1ml vials. I ordered a refill a couple of days ago, and when I went to pick up my prescription, the pharmacist said that they cannot fill the refill because they sold me 4, 1 ml vials at my last purchase. I never received the 4th vial they were talking about. This is the second time I have had this issue as well. They were completely unsympathetic, repeatedly asked if I was taking the correct dosage like I was some kind of druggie, and insisted that I contact my doctor to order another prescription. I contacted my doctor to refill the script even though I had already paid for product that I did not receive. Now the pharmacy is claiming that they did not receive my new order and I must wait 2 weeks before I can refill my medication that I am supposed to take weekly.
There is something seriously shady going on at this location that needs to be investigated. Incorrectly filling prescriptions and dispensing the wrong amount of medication to patients certainly does not seem legal.
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