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| - We had my son's 5th birthday party in the VIP Suite 28. Planning with Tina went great. She was very responsive and prompt. However, when we got to FunFest on the day of my son's party she was not there and the manager who was there had no idea what she was doing. We arrived at 9:30 a.m. to set up for the party but the manager kept telling us that we did not have the space reserved and it was reserved for another party. After I briefly panicked, I showed her proof that the party was booked and deposit paid for under my name. She did not know what to do and asked if I needed all of the lanes because the other party needed them. I said, "Yes, I need all of the lanes. I paid for all four lanes." She then proceeded to tell me that they needed to put up the separation wall in the party room but that we could start setting up.
The floors were sticky, the trash hadn't been empty or cleaned from their last party. They were scrambling to get it in decent shape as we were trying to set up. We went to use the restroom and there was a spilled cup of beer laying on the floor (I guess from the previous night) and the drain cover was displaced from a drain in the floor causing a big hole in the floor as soon as you walked in. After we told them about this, they took care of it. I would think they would have a cleaning service come in before they would open for business the next day but, I guess not.
I rented the VIP space because there was a bar with a soda fountain in that space but the unlimited soft drinks I paid for came in pitchers from a different location. I would not complain about this if I would have paid for a regular room but why are you not utilizing the soda fountain that is right in our space? I also ordered unlimited Icee drinks and thought that they would have the machine set up in that space since it was one of the options offered. Again, no. They brought us Icee drinks in pitchers and when we went to pour them they were frozen and nothing would come out. Our poor party attendant had to spend all his time going back and forth filling up Icee drinks for my guests in individual cups.
The party attendant was great but was unprepared in terms of knowing what we had ordered ahead of time. Our party should have been relayed to the staff the day before so that everyone could have been prepared for our arrival.
Also, I was under the impression when I booked the space that I would have the entire VIP space for my party. That was not the case as the other party was there. I did speak with Tina beforehand though and she let me know about the other party that was going to be there. But, you could tell by the faces of the people from the other party that they did not know that my party was going to be in that space at the same time as theirs. This should really be made clear on the website during booking the space.
My guests didn't notice most of these hiccups which I am glad but I certainly did not appreciate what I had to go through that morning to make sure everything was right.
Overall, would I rent the space again? Probably not. But, my son and his guests very much enjoyed it so it was worth the frustrations in the end.
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