| rev:text
| - I'm posting my email to the GM as my review. It's a lengthy email, but I wanted to give credit where credit was due.
Pat,
Good morning.
My name is Tim Roan and I recently purchased a 2017 Honda Pilot EXL. The reason for this email is toi call out the key individuals involved in the sale and to commend them for their exceptional service. My apologies for the long email but I wanted to make sure everyone involved gets the credit they deserve.
Believe it or not, my purchase actually started this time last year. At that time, I was in the market for a new vehicle. After doing my research I decided on a 2016 Honda Pilot EXL. I was in touch with Telly Papagianis who spent a good 2-3 hours with me at the dealership hammering out what, at that time, was a great deal.
However, after a lot of thought, the timing was not good so I was forced to pass up the deal. I did let Telly know that when the time was right, I would be in touch.
Fast forward almost 1 year, and 1 accident later, and I was back in the market for a new vehicle. Without hesitation I reached to Telly and advised him I wanted to come in and discuss a deal on the Pilot EXL. We agreed on a date and time and into the showroom I came, with my wife and 2 children in tow.
Telly took the time to greet us, ask my wife and our children their names, make sure we were comfortable, and offer us water, fruit and snacks. Over the course of 90 minutes, Telly and I worked out the same exact deal from July 2016 on a 2017 model, secured a new appraisal on my trade, and took us on a test drive. There was some confusion on the appraisal but the deal was never in jeopardy.
When I decided to move forward, I called Telly to set up a time to come in and close the deal. We spoke on the phone for about 10 minutes when he told me he was actually in San Diego with his family. I apologized for disturbing him but he made it clear to me that I was not disturbing him and he wanted to take the time to make sure everything was in order.
Telly made some calls and told me to reach out to John Salazar that evening to close the deal. When I arrived, John told me that Telly had filled him in on everything and told me to sit tight while he got another salesperson to assist me.
John put me with Amy Blackwell, who took the time to show me a Steel Sapphire Metallic in the back lot. Once we saw it in person, we decided on the Modern Steel Metallic. We went back inside and started the final paperwork. As noted earlier, there was some confusion on my trade, but Amy made sure that the trade was valued properly as an after repair trade.
Amy met my family and me Saturday morning to sign all of our paperwork and take delivery of our new Pilot. Amy put us in touch with David in Finance to go over all of the aftermarket options available. We politely decined and Dave had no issues with our decision. We are so accustomed to getting the hard-sell push on everything, but that was not the case. When it came time to swipe my credit card the terminal in the office was not cooperation. David was extremely apologetic and we assured him it was not a problem. I even told David that that was the most difficult part of the entire buying process and I wish all of my prior sales would have been that smooth. We got that issue resolved, took our paperwork, and found Amy for final delivery.
Amy took the time to go over every single feature available on the Pilot, from the remote start, the automatic windows via remote, pairing our phones, to even setting up Andriod Auto. Amy spent a large amount of time with us when she could have been on the selling floor working on her next sale.
When we finally went to leavem we found a very nice, personal card on the console. That personal touch by Amy showed just how important the customer is. We left the dealership feeling great, knowing we got a great vehicle at a great price, and impressed with end-to-end service we received.
Again, my apologies for the lengthy email but I wanted to take the time to recognize all those involved in my sale and give back a portion of the time they took to provide my family and me with an exceptional buying experience.
Should you have any questions or need any further details, please feel free to reach out to me.
Thank you, and your staff, again for a painless, no pressure buying experience. We know where to go when we need a replacement vehicle for my wife
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