I've been here four times. All four times I was super impressed with the gelato and the chocolate cheesecake. O... M...Gosh...to die for. The customer service experience I've had 3/4 of the time was not great. But that's okay...the gelato made up for it. There was one occasion where I was deciding on a size and showing the size to a friend, the person behind the desk, ripped the container out of my hand and said "that stays here". Lol I wasn't stealing it. I was simply showing my friend the size so I could order her one too. Anyway, like I said, the gelato made up for it.