We've been there two times and loved the service and the food we ordered. I ordered one of there specials both times, the Fresh Prince Burger and both times it was awesome!! My husband tried the Italiano and He really enjoyed it. Both times we got the fry flight and the first time it came with five different aiolis and a spicy ketchup. The second time we ordered it, it only came with four aiolis. Also the second time we went our burgers came out about five mins before our fry flight. Which was kind of annoying because we wanted the aiolis not just for our fries, but burgers as well so our burgers were cold by the time we were going to eat them. My parents who were with us were very perturbed by this. We tried a chocolate malt, the presentation was awesome and it tasted good. We'd probably try a different shake in the future. Overall the only gripes we have are the inconsistency of getting an item and timing of getting food. It may have just been an off night that night.