Came in on a slow Thanksgiving Eve afternoon for a few beers and to watch a game. Jocelyn, my bartender was very friendly and attentive. Enjoyed the Woodchuck Pumpkin Cider as well as their House White Ale and a Hoegaarden. Lobster dip was also good, with plenty of pitas and chips to dip. So why only three stars? Unfortunately it is due to poor customer service from management.
I politely asked Jocelyn if I could have the tv above the bar turned to a college hoops game as there was no one on my corner of the bar. She was happy to ask the two managers working on the tap system to change it for me. They both told her they were busy with the taps and "she could do it if she wanted to." I'm not a brewmaster so I have no idea how many white shirts it takes to fix a tap system but I am familiar with proper customer service and that's not it.
I politely waited 40 minutes (the entire first half of the game) to inquire again. Jocelyn apologized saying she had thought management had gotten to it. She asked once again and 30 minutes later....still nothing. I eventually just moved to a table in view of a tv showing the game. Not a huge deal but certainly annoying. Hence the minus two stars.