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| - We visited Ruby Tuesday on Friday November 27 with my fiancé and his family that was visiting from out of town. We got there about 10Pm, the restaurant was absolutely dead. We all ordered our dinners, and it took quite a while for the food to come out, even considering we were the only table in the whole restaurant. My fiancé's mother ordered the full rack of baby back ribs that the waitress highly recommended and said they were the best ribs. They came out with hardly any meat on them and they did not look like baby back. My fiancé ordered the Asiago steak with shrimp, and requested the steak be cooked medium well to well. When his steak came out it was Medium Rare! The waitress did back him up and say that it did not have the right cook on it, my fiancé did request to her if it could come back out without the asiago sauce on it, as it was slathered in it. We heard her tell the kitchen that it was not cooked correctly when she took it back. About 10-15 minutes later the manager came back with a steak, we assumed it was a fresh steak, and said "I had the steak brought up to proper temperature" We did question if it was a new steak and he seemed shocked when we asked that and said "No". My fiancé cut into the steak, which already had several cuts in from when it came out the first time, it was WAY over cooked and tough, and it looked like the sauce was rinsed off the steak, because there was no sign of the cheese sauce at all. The manager came back over, and came across very annoyed and patronizing to us. My fiancé decided to just get a burger, which did come out much better. They were also running a promotion that if you purchased a $50.00 gift card you would receive a $15.00 bonus card to be used in January. We took advantage of that while we were waiting for the meals to come out. At the end of the dinner, we wanted to use the $50.00 gift card that we just purchased to pay for our meal, then manager then came back over and said that "we were not allowed to do that, because the card was not activated and if everyone came in to do that Ruby Tuesday's would just be giving away $15.00 coupons, and the gift card had to be used on another day." Any other restaurant that offers bonus cards with a gift card purchase, allows the customer to use the actual gift card on the same day it was purchased, since the bonus card is to get you back into the restaurant on another visit. We told him that the money that we had to originally pay for the bill, we used to purchase the gift card, then again in a very patronizing tone said that he would pay for the bill out of his own pocket and cash out the gift card the next day. Nowhere on any of the promotion advertising, does it state that the gift card cannot be used on the same day of purchase.
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