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  • Since no star is not an option I have to give them one. One word suffices. Horrible. They say they service the North Valley, but apparently is is an inconvenience to their techs. I set up an appointment to be the last in the day as like most people, I work all day. I was told I would get a call about an hour before the tech arrived. The techs run until 5pm I was told. So, I get a call around 2pm from the tech stating he is on his way to my home. I asked if he could push it back as per the arrangements I set up with the woman that took my call. He said, "No. You are way up North. I am not going to push this back and then have to run all the way back down to Phoenix afterwards." So I asked if it were possible to make me his last call. "No, I am not going to go way up North that late. We work until five." Long story short - they lack in customer service, service areas and technicians that actually care about their job.
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