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  • I had a reservation for a standard RV indicated for pick-up at their Santa Rosa location. The vehicle was not available at the time of pick-up. After waiting until almost 2pm on July 6th we left and were told our deposit would be refunded. After numerous calls and requests - all of which were ignored or delayed - one of their accounting managers got personally involved and made sure our deposit was finally refunded....but not until almost 2 months later. (thanks to him, at least!) Their general customer service leaves much to be desired ...including the fact that escalated issues such as this can only be handled in writing. I don't need to be told numerous times to write a letter to get a deposit refunded two months after the it should have been done without question and without hassle. I don't need to bother a guy in Accounting to take care of this for me when it is ignored by district managers, field locations or other minions. Don't expect future business from me. In fact, I am considering legal action for the difference we had to pay in renting another RV at a higher price at a different location because the one we had reserved was not available. An absolute waste of time. Avoid these clowns at all costs.
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