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  • If I could give these people zero stars I would. I took my mother to see Dr. O. at this clinic. He was cold, rude, and told us that my mother needed hospice care. Just like that! We weren't expecting anything like that. They referred us to what I guess is a hospice affiliated with them, Southwest Medical Hospice. Sometimes they called themselves Optum hospice so I'm really not sure. It took them over A WEEK to contact us.. I called and spoke to a manager, Carol, and she was curt and not compassionate at all. Since it took so long for them to contact us and their manager was so rude, we decided to call Nathan Adelson hospice. Do NOT use Southwest/Optum hospice! We also will never see Dr. O aqain either. The entire organization is a joke. No caring and no professionalism.
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