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  • I visited RnR Wellness Spa for the first (and last) time today. I am a loyal client of Sante Spa, and decided to try RnR after being given a discount coupon (which I discovered after booking that the coupon could only be used on weekdays). The pedicure wasn't bad, but the atmosphere was less than relaxing. The spa is in the basement of the Fairmont Palliser, and I found the set-up to be quite congested. The reception area is small, and hard to get through between the main entrance and treatment rooms if others are checking in or out. The waiting room is also quite small and cramped - dark furniture, walls and lighting - it felt like a cave, and I could barely see the registration form. The treatment room for the manicures and pedicures is also very small. When I started my pedicure, there was a group of 3 girls already having treatments. It was very uncomfortable being in a small room and feeling like I was intruding on their conversation. Throughout my pedi, the aestheticians had to crawl over one another, as there is limited room to walk between the pedicure chairs and manicure tables. There is also a sink in the treatment room, so there was a lot of noise with the staff cleaning up. For a hotel the calibre of the Fairmont, I had higher expectations. This spa needs a MAJOR overhaul, and not a place I would recommend to friends or family. I'll be sticking to Sante Spa!
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