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| - I despise giving 1-star reviews. I feel like a terrible person every time I have to give one. And I am an Apple fangirl 4lyfe yo, so I feel especially bad about this 1-star review.
But oh. my. goodness. The experience I had at this Apple Store was such a nightmare. If you decide not to read the rest of my review, at least read this: Just stop. Don't go to this Apple Store. You'd be much better off going to the Apple Store at the Forum Shoppes at Caesar's Palace.
So here's the sitch: Every Vegas trip, somebody loses their phone. On this particular trip, that unlucky person just happened to be me. Yea, fine, Vegas, you win. You can have my phone. I didn't want it anyway. (That's a lie. RIP phone. Sad face.) And to the person who stole it: (insert profanities here).
Because I cannot live without my phone, I had to get a new one. So I trekked out to the Apple Store at the Fashion Show Mall. All I was trying to do was use an upgrade from a different phone under my family's account to get a new phone for myself so I didn't have to pay a bajillion dollars for a brand spankin new iPhone. Over the course of the 2+ hours that I spent at this Apple Store, I talked to at least 5-6 different sales reps.
And no joke... EVERY SINGLE SALES REP told me something different. Things that the sales reps said to me:
- Yea sure, we can totally help you upgrade your phone using a different phone's upgrade from your family plan
- No sorry, we cannot help you do that upgrade. The upgrade has to be used for whatever phone number the upgrade is for.
- Yes, we can do it, but then the phone number you're stealing the upgrade from will become inactive.
- Normally we could do the upgrade, but your carrier doesn't do cross-upgrades.
- Oh yes, we can do it-- as long as you are an authorized user on the account.
- No sorry, we cannot do it unless you are the primary user on the account. Even if you're an authorized user it doesn't work.
Like seriously, what the freaking heck? I don't work at the Apple Store. I am not a so-called Genius. But when everyone is telling me something different, who am I supposed to believe??
I ended up calling Sprint out of frustration because I was so baffled by all the mixed signals I was getting from the Apple Store employees. The Sprint rep told me that it was indeed possible to do what I was trying to do. And that furthermore, yes, it was in fact possible to do it from an Apple Store.
So I went back in and told the Apple Store employees this. They proceeded to tell me that they still did not think it was possible, despite a Sprint rep telling me it was possible. Fine, but could you at least check for me? And could you perhaps do so with a smile on your face, rather than making it seem like such an inconvenience for you to help a customer?
The last Apple Store employee who helped me before I gave up and went to the Apple Store at the Forum Shoppes was actually really sweet, and I do think she genuinely felt bad for not being able to help me.
In the end, my problem was not solved here and I left feeling more frustrated than ever at the incompetence and poor training of the Apple Store employees here.
tl;dr: I get the sense that the employees here are not well-trained enough to be able to handle more than just simple "I want to buy an iPhone/iPad/etc." requests. If you need anything beyond that, just... no. Also, if they tell you it can't be done at this store, ask for a second, third, fourth opinion. (Because yea, that thing that I tried to here that they told me was impossible? I went to a different Apple Store and did it. BOOM.)
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