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| - The new process is awful. Instead of picking out your own ingredients, you are served Subway-style, which makes it less customized and MUCH less efficient.
When I walked in, there was a line out the door. Once I sat down, there were no sticks to identify my bowl, and the server took quite a while to arrive, so I ended up behind a group of 12. Then the new process of communicating your ingredients to staff took much longer. Additionally, they appeared understaffed (for a Friday lunch hour? That seems like a predictable rush time), so everything took longer. (This visit was well over an hour, which seems like a long time for fastish food.) Don't plan on this place for a quick lunch stop.
Most staff were friendly, with the exception of the brusque rice-serving woman who seemed annoyed at her job. (Did you want me to have food allergies? Why so upset??)
I used to really enjoy FTG, much more than others like it (Hu Hot, etc.). However, I don't think I'll be recommending or returning anytime soon, especially with better, local options so nearby.
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