There's always a (small) wait because this place is popular duh. It's popular because it's good! Watching them make your ice cream is PART OF THE EXPERIENCE. It's unique. Taking away stars for that is plain stupid. You can get creative and try all kinds of ice cream flavors you won't find elsewhere. I usually don't get anything but the gf is addicted. The price is not very much at all for a good dessert. Spend .50 more for the large.