I miss the old ERC. This new location lacks the charm of the old one, and adds nothing of substance to replace it.
Drinks: I don't know what they did to their tea, but it is no longer remotely drinkable. Their espresso is bitter more often than not, the foam for lattes & caps is loose and thin, mochas & hot cocoa need sugar added because the chocolate is barely noticeable. They've slowly declined over the years and have finally hit bottom. It's like they simply stopped caring.
Food: Insultingly over priced.
Seating: They crammed all their old tables and chairs into a much smaller space, making everything very cramped. There is still outdoor seating, though it's not really any different from the old place.
Atmosphere: Bland and corporate. While everything is relatively clean, it completely lacks character. There are no window seats for people watching and the cushy chairs and couches didn't come along in the move. (They ended up at Cafe Zoma, which ERC owns). Basically there are no more "good seats".
Staff: Nothing noteworthy. He said the minimum required and was pleasant. I had to add a bunch of cream and sugar to the latte he made to make it drinkable.
It should be noted that this is not a "local" company, as they have many locations scattered across the Midwest and California.