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  • Very rude phone operator. I spoke to a women on the phone 2 different times. The first time the women was actually helpful. I let her know my dates that I would be using the limo would be june 20-22, my group would need to be dropped off at the Las Vegas Motor speedway for a 3 day event. She told me their minimum was for 1.5 hours and i let her know we would need it for more like 2 hours each trip, and she even agreed with me because of how crazy the traffic will probably get. She quoted me $190 for a 10 passenger. So now my 2nd phone call and the reason this company is getting 1 star. I call back and say my name and say i had just spoken with you about my quote for EDC. She says ohhh you wanted it for EDC well we cant do that. Thats a 12 hr minimum. And I let her know but I told you exactly when i was going and the location and it was an event. She argued that she didnt know. But her company has special rates for the EDC dates. Okay...if your company has specials for certain dates isnt it your job to know those dates??? So how is it my fault you're not doing your job correctly and keeping up with your special rates. She argued with me and was very rude. I asked for her manager and her response was: I dont have one. Then she said well, he'll be out for a while. And very rudely said its not like you're going to get him to change the rate. I said okay, id still like to speak with him to complain about you because you're being very rude. Her response? "No, you're the one that's being rude". Seriously??? Learn how to train your employees correctly. If they can't remember specials or certain rates and they mess up. That is not my fault. Thats your employees fault. I don't want to be quoted and then blamed and then refused the opportunity to speak with a manager. This woman gave the worst customer service. So thank her, because my group will be booking with someone else.
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