The service department is slow and not attentive.
We had a 10:15am appointment for our fist oil change today on a brand new Kia Soul that was purchased at this dealership.
We show up early and there seems so be no sense of urgency in attending us. We are standing in the service center and one man says "be right with you" but walks away. He continues to walk passed us without asking what we're in for. All of the service employees are walking right passed us with no acknowledgement.
Finally, a man with a clipboard comes our way. We tell him @10:25am that we have an oil change appointment and he says it'll be 1 hour and 15 minute wait.
We decided it was not worth the trouble and left.
I can understand that you might be busy but what is the purpose of an appointment if you do not honor it? Where are the customer service skills and simply checking in with ppl waiting around? We drove out here for nothing and it was a complete waste of time.