I think Dr Gonzales is an exceptional doctor BUT his office and support staff are so incompetent I feel horrible even giving the 1 star. They don't deserve it. Their staff should be rate as the WORST staff in ALL of Las Vegas. How these people make it to work and function is a mystery to me. After 10 years with Dr G, I have to leave because his nurse and office staff are so bad they are getting me even more sick than when I arrived.
As far as customer service is concerned they simply cannot rate. Wait times, medical request etc. Its like they have NO - ZERO - NOTHING clue about how to do it. It like that got some randoms off the street and said here go run this office. I don't know how they do it but as for me I have to go somewhere where they care about my medical care.