Went to this location today and had the worst customer experience I've ever had with tmobile. I am a new customer and am used to great customer service from my previous carrier. I've had tons of issues replacing my stolen phone from not being able to buy a new one because all of their servers went down to not being able to get a replacement quickly. I went to this location to get a new sim card, Nate & Jasmine? helped me out and were both very unfriendly. Neither of them explained anything to me and were unhelpful. With all the problems I am having I am seriously considering switching back to my old carrier. Although I did get great service from Brad up in boca park/rampart commons. This location needs to step up the professionalism and customer service. Seriously disappointed.