Terrible customer service. As soon as I walked in I was asked my last name to put in the system as a walk in appointment and the lady started counting money as I was speaking so I had to start over. Then I was asked my first name and she started counting more money as I was talking again! It didn't get better. Upon entering the room, I should have walked out. It was not clean and the waxer was rude. When asked about my experience I was told a manager could call me at later point due to my unhappiness. I said not to bother as I will not be returning.