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  • Called to make a reservation, arrived with my guests and there was no recollection of the table for 8 I had called in for. The manager (who I spoke to over the phone) denied ever speaking on the having this conversation (he had a very distinct accent that helped me pinpoint exactly who it was that I spoke to). He quickly tried to separate us and give us two booths apart from one another for groups of 4. He was very quick to leave it at that, with no apology or sense of sincerity. After making it obvious that I wasn't going to tolerate that, he quickly put together three dirty high tables with wobbly seats in a tiny corner. One of my guests went up to him to let him know that it was my birthday, and to request shots for the table. He went on to telling my guest that I was rude and racist for the comment that I had made about his accent. All in all, I understand that you're put under a lot of pressure, especially with a last minute table of 8. But if you are going to make a mistake, be honest about it and don't try to put the blame on others. He even asked me to show proof of the call because he said I probably called a different restaurant. He was very unprofessional, we got no apology, and decided to criticize me to one of my guests. The food was absolutely terrible and the tequila shots were all watered down. The service and quality here is completely unacceptable.
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