I'm still waiting for a call back, 2-3 weeks now. Under KIMS OWNERSHIP the Groomer broke the tip of my dogs tail. I don't know what's happening now. NEW OWNERS were notified but...gies to show NITJING CHANGES, I have 4 Poms i always brought in together. LOOK UP my past reviews i DONT talk bad about pkaces, people, things. I referred another person wjo had a really bad experience. Who cares their dogs aren't the norm, they're still loving fur babies,,