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  • I never had to replace an entire windshield but since this is a leased car, BMW requires you replace it with OEM glass. Translation, you need to use BMW factory approved glass. I was going to let it go but I noticed the crack was getting bigger and bigger and was turning out to be 15" and more as the days progressed while I was driving around town. I called a couple shops that were advertising online and none of them sounded professional nor could speak accurately of what needed to be done. My third call was to First Shot and when I spoke with Kerry, the owner, she was professional from the get go. Not only did she get me on the phone with the glass insurance specialist but she took care of all the paperwork and worked with my tight schedule of replacing the glass at my home within 24 hours. The mobile installation service is run by Kerry's husband, Patrick and their son. Patrick called one hour prior arriving and a few minutes before they drove up my street. He and his son took apart all the fancy contraptions that held the glass in and voila...my windshield was replaced. All within 30 minutes. While I would of liked to get the sexy cash back offer they had for after market glass (translation = not BMW glass), Kerry and her husband Patrick and their son made this a non stressful and easy process. If you need professionals you can trust, make this your preferred glass provider.
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