Just switched to ClearDefense from another company on a recommendation from a co-worker. I just had my initial service so I will have to update this after a few months to comment on how well it worked but Chris was our technician and I agree with the other reviewers that he was very professional and did a great job. One of our kids were sleeping when he came so he did the outside and other areas first to work around our schedule which was appreciated. He was very thorough and covered our whole house inside / out. As a whole, the service and tech. was much better compared to our previous company.