I came here to purchase a CD which was released the day earlier, but they were already sold out. The music selection has shrunk in recent years, making it even harder to purchase what I originally came for. I give this store 3/5 because the associate said I could order it in store and it could either but shipped to store or my house for free. He wasn't able to place the order and directed me to customer service. From there, the second associate was not attentive, taking her time, and ended up making me pay for shipping because the order was less than $25. It should've been more clear as to what my options were in purchasing an item not in stock. I could've placed the order online myself instead. Customer service was not the best, which should be its priority in a service retailer.