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  • On today, Feb 22, 2018, I had thee WORST experience from a manager named Kelly at the Airport Whiskey River restaurant in Charlotte, NC....I had PLASTIC/PAPER in my food that I consumed and when I brought it to Kelly's attention she treated it and me as if I said I had onions on a burger that I didn't ask for....I made them take the whole plate back however she offered other options to which I thought was out of courtesy for PLASTIC/PAPER being in my food...which wasn't the case, cause she brought me a bill and when I politely questioned her about it, she went on to tell me that I shouldn't assume and that I shouldn't be trying to get "free food"......!!!!!!!!!! There was NO apology that YOUR cooks managed to have objects in my food, she came at me AND the group I was with as if we were in the wrong for wanting AT LEAST good customer service skills....and I'm NEVER "that customer" who is rude or impolite....but TODAY she made me angry enough to where I had to leave her AND that tab because her and I and even some of the people I was with was about to go toe2toe with her!! THATS how rude she was!!! I have NO problem paying for anything, but what I WONT put up with is managers who have 0.0000 customer service skills.....wont ever go there again as long as she's the manager!!!
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