Second time going to Zeytouna. Went for lunch, had a quarter chicken dinner. Totally adequate middle eastern fare.
Almost complete my lunch I find a dead cockroach in my food.
I approach the counter discreetly, show him the bug in the napkin and ask the staff member if he knows what it is.
He replies yes
I ask him what he thinks should be done.
He offers to make me a new plate but I point out I just ate an entire lunch. I ask for my money back.
He says he can't do that. For me to come back tomorrow and speak w the owner. At this point I'm getting frustrated and ask him to simply resolve the issue and give me my money back.
I ask his name he refuses. He says he doesn't give a fuck what I do or say cus he just works there.
He starts to get angry, grabs the napkin with the bug in it from my hands and refuses to give it back after I tell him I want to take a pic of it. He start hissing at me and telling me to leave and gets more irate.
I tell everyone sitting down in the restaurant to watch out for roaches and then leave.
It amazes me that for $10, this employee could have saved his boss a bad help review, a bad fb review, and a call to the sanitation department.
Owners, pick your staff well. These are the people that will sink you when problems arise.
Do not go here. It has roaches in the food and zero conflict resolution skills