The is was my first time going to this location. I loved the presentation of the store and most of the associates were nice. I can in looking for a book and tried looking for it myself, I couldn't did it in the section. So I went to the customer service area looking for help. It was very busy in the whole store. There were 2 ladies ahead of me and the associate helping them, she was being very rude to them. She got to me, she didn't greet me or smile at all. She plainly asked me what I needed. I wanted to have the other girl help me but she was also busy too. So I put up with her, she helped me find the book and went to ring me up for the book. She was talking to another male associate about coverage. He told her she had to stay for 2+ hours at the register. She kept complaining that she didn't want ring people up and that she wanted to go back to customer service in front of me. She wasn't doing a good job in customer service either. If you don't like where you work, look for another job!