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| - Update to my previous 5 star review. OMG - I have been to Lopez about 40 times for dinner since moving here - even more for drinks. Never at a restaurant have I been treated like I was on my most recent trip. I ordered their special margarita @ 17$ USD it was horrible. Basically roses lime mixed with high end tequila. Not sure why this would be acceptable to anyone - let alone a place that would call themselves a "tequila saloon" - when I told our waitress I thought the drink was horrible - here are some actual quotes from her; "it's pre-made", "I don't know what you want me to do" and "I don't know what you like" and later in the conversation "I don't know what you expect me to do" - it was all so confrontational, we all felt so uncomfortable we wanted to leave. I don't even know if I can give justice to how awful we felt - the two women at the table could even look the server in the eyes afterwards - it was just pure awful. I don't think I have ever been spoken down to like that in my life - let alone at a place I am paying to eat at.
We actually were 75/25 at our table of 4, just like a hung jury in a murder trial I was the lone holdout and said let's carry on. We struggled through - after convincing her to remake the drinks and a long uncomfortable explanation that she doesn't drink tequila and doesn't know our taste buds... (We didn't care)
I just don't understand the confrontation - we are customers at your establishment, we tasted the drink - it wasn't good. You need to fix. I don't want attitude, I don't want explanation of how you make your pre-made margaritas, all I want is friendly service, a good drink and good food. It is that simple. You master your craft, I master mine. It was like the drink was being deducted from her paycheck. It was just so awful - we had a full view of her conversation with the bartender - which looked like an interesting conversation filled with colorful language about what a great table we were.
Dinner came - it was ok, but because of all the stress it could have been wonderful, we all just wanted to leave. Our waitress kind of ignored us because we questioned the drinks earlier, so we went without water, additional chips and really any acknowledgement we were human beings.
We wanted out - I wanted to talk to the manager, but I felt so uncomfortable, I felt like it was going to turn into a Dr. Phil episode.
Lopez is like a roller coaster that never seems to end - I have had great experiences, and I have had the worst experiences. Unfortunately service trumps almost anything, especially in Cleveland where there is so much competition and good food is easy to find. I love Cleveland Heights and hate to see vacant storefronts but it would not surprise me if one day I see a "for lease" sign hanging in the window.
Lopez, you're dead to me. Good luck.
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