The hype of this dessert chain is overrated. Walking in at around 9 pm, there was a huge line up of people.The decor I thought was identical to Juliette & Chocolate (which i think is more elegant and perfect in size). The menu was simple but considering we didn't have much time to order- I had to be quick. The wait wasn't long. The cashier wasn't helpful in distinguishing flavors as the menu said the Cotton Candy coated ice cream came with a surprise flavor. She looked at me in confusion as if I had no idea what I was talking about. Between my friend & I, we ordered 2 baby cones- Cotton Candy & Vanilla & Maple, a regular smore cone that came out to 15$ with tax.
The wait to get our ice cream was long and disorganized. There was at least 6 people working the counter. There was no numbering system to keep track of people in line. Basically they scream out your name and you have to be lucky enough to hear your name. Disastrous! The ice cream was pretty good though and beautifully decorated with cotton candy, a maple cookie and marshmallow- cute as ever!! I liked that the chocolate coating prevented the ice cream from melting and running down my fingers. It would have been nice to be given ice cream holders. The seating area was crowded and overwhelming with kids.
I would stick to the Juliette & Chocolat in the square for dessert!