I am writing this review on behalf of my son. Today while his car was in the wash bay on the track a mechanical piece ripped off his side passenger mirror and it was dangling off the side of the car by the time the wash was over. This was told to the staff member and that staff member brought out a woman named Joy. She said that the mirror "must" have been broken or loose. She was told that " NOTHING" was broken or loose and she repeatedly told my son that it had to be. "Joy" left and went and watched the video. The fact is nothing was broken and the mirror was ripped off and NOT loose. "Joy" was very rude and would not give the name and number to the owner so that they could resolve this situation. "Joy" had a employee take off the mirror and look at it. Another employee came to see what was happening and said he would be very upset as well if this had happened to his vehicle. Basically, Joy would not try to resolve this situation and walked away while my son was talking to her. The other male employee gave him her name and she heard him and finally came back with the information that he first asked for. BEWARE DONT GO HERE BECAUSE THEY DONT WANT TO BE RESPONSIBLE FOR SOMETHING THEIR MACHINE DID. ALL HE WANTED WAS TO RESOLVE THIS SITUATION. Zero stars for this business!!!!!!!!!