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| - For a few months I was anxious to get the new Samsung S4 so last Friday (Nov 29) I went into Verizon in Gilbert (Gilbert Rd/Germann Rd) and they connected me with Dwight. I told Dwight that I wanted to get a new Galaxy S4, and that I had an upgrade on my ipad slot, but not my current phone. He checked into the computer after telling him my phone number and he said that they couldn't cross the upgrades, that it had to be an actual cell phone or phone line to be able to upgrade my phone, not an ipad/data line. I told him that I had previously called Verizon's 800# to make sure that everything would go smoothly and that I did have an upgrade to use.
Well, things went down hill from there. I repeated what the gentleman from Verizon had said the week before and again Dwight said he couldn't help me. So I told him that we can switch the ipad line to a phone, so I went back home and grabbed 2 phones. I then went back into Verizon store in Gilbert and gave Dwight one of my old Verizon phones. Dwight said he couldn't find the serial number in the system. He didn't ask me if I had another phone but said he couldn't help me, that he was sorry. I said "well, there is always a way to get something done, so what other options do I have?" Dwight talked to another assoicate or boss, and told me again he couldn't help me. I told him that I wish I would have known that info and if the guy who told me on the phone the week prior, then I wouldn't have wasted 2 hours of my time. So I left again.
I was still steaming about it, and thinking that there was a way to get it done so I called the 800# for Verizon and talked to Adam. I told him what I wanted to do and Adam said that yes, there is a way to get it done and for me to be happy. So I kept Adam on the phone, walked into the Verizon store again for the 3rd time and talked to Jeff the manager. I told him what Adam had said and asked for him to speak to Adam on the phone. Adam told Jeff how to get the phones switched out so I can take my upgrade off of the ipad, move that line to a blank, non working phone, then switch that phone to my current phone that did not have an upgrade. (You see Adam said that they do this all the time, but the staff at the stores don't want to go through the trouble to figure it out or help consumers).
So... back to Dwight I go to get it done. He takes care of it, obviously reluctantly, and is somewhat nice (fake attitude, fake smile) and sends me on my way. Thinking well at least I have my new phone now. Then, the next day I realize that they didn't give me my receipt in my bag and the wrong Rebate form. So off to the Verizon store I go again... the 4th time mind you!!! Not a happy camper at this point but I still act professional about it. I get a girl that helps me (didn't catch her name but she was very helpful). Then I see Dwight. Told him that he didn't give me my receipt and he said he emailed it to me. I told him no, I checked my email several times since Friday night and no email. (Lie number #3). Then I asked how to transfer my texts over from my old iphone to my new Samsung Galaxy S4? He proceeded to explain to me but you can obviously tell he was making crap up. I just stopped him and said I will find out, thanks and just left. I will never go back in to this store again. The whole experience was more than frustrating! I never had such poor advice or help from Verizon and I have been with them for over 10 years now. I guess the biggest complaint is that I knew Dwight didn't know what he was doing but acted like he did. I have patience with new people (if he was new), but don't b*llsh*t me!
Also, my daughter previously went in to this store a few weeks prior and she said that on 2 different occasions that 2 different guys were rude to her. So, never again. If I have a problem, I will call the 800#. They are always nice and helpful on the phone.
Warning - save yourself the frustration, go to another Verizon store.
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