I have been here twice for hair treatments/coloring and my experience was average. During my first appointment, I had a kerastase treatment done which left my hair so greasy I had to wash it 3 times that evening. I had color done twice, and I wanted the same color the second time but my hair came out much lighter overall and the color was darker in some areas and lighter in others (I wanted just simple all over color). The staff will talk to each other constantly during your appointment. And they discuss very personal things and look to you to comment. The stylists will even pause what they are doing with you and laugh and walk around when their convos get good. It is very uncomfortable and unprofessional, especially when you are spending a couple hundred dollars on your hair. This place is basically a small step above a Best Cuts.