Donatos would have received three stars except the management is horrible. I have always had a positive experience at Donatos and have always enjoyed the food. It isn't the greatest pizza in Charlotte but it is certainly not the worst. My mother, however, has not had the same experience.
My mother has a hangup with pepperonis. She likes them but she doesn't LOVE them. Everytime she orders her usual pepperoni and onion pizza she always specifies light on the pepperonis. She had never been to Donatos and was unfamiliar with their obsession with pepperonis. She called in her order and told the girl on the phone that she wanted 25 percent of the pepperonis they typically use on their "edge to edge" pepperoni pizza. She picked the pizza up and brought it home to find that they had given her an edge to edge pepperoni pizza. She promptly returned the pizza and politely asked to speak to a manager about the situation. She explained the situation and he acted like she had lobsters crawling out of her ears. He was unwilling to remake her pizza and even shared a laugh at her expense with a fellow patron who couldn't understand why my mother would not want 500 pepperonis on her pizza. She called the district manager and complained about the general manager but has not been back to Donatos since.
I don't know if this will change your opinion or not but even though Donatos has decent pizza, they clearly have issues with customer service.