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  • Now that we have our key back, I can write an honest review. First, it took several months to work with this service for them to understand our needs. We didn't want beds remade, towels refolded, contents of baskets rearranged, or rosettes made out of our Kleenex or toilet paper. Second, in the several years that we used this service, we had only one cleaning that met our expectations. I called to request that team be assigned to us permanently and learned that wasn't possible: those cleaners were supervisors who had to sub in for the day. The rest of the cleanings were subpar: they'd dust around objects, neglect baseboards, not sweep under or behind furniture, lightly mop floors rather than attempt to actually clean them. Sometimes we'd come home to discover entire areas of the house that hadn't been cleaned: a bathroom, a hallway, etc. Third, I will say that nothing was ever stolen or broken, and the cleaning crews were always pleasant. Fourth, one cleaning crew used some type of foam that formed a crust on the knobs of our new range. So we had to call and arrange for someone to come back and fix that. The final straw was yesterday. The kitchen and laundry room floors weren't cleaned and neither was the range. Surely, there's a service in Charlotte that can clean a home reasonably well. I'll let you know if I find one!!
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